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IC-6 - Emotional Intelligence: Strategies for Success

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The overall aim of the course is to provide participants with the knowledge and skills necessary to understand Emotional Intelligence. Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management. The course also aims at allowing participants to determine their most preferred approach to listening, and to examine the impact of different leadership styles on organizational climate.

Course Methodology

The course relies on the use psychometrics aimed at helping participants discover their preferred psychological types. The course also features the use of role plays and case studies followed by plenary discussions.

Course Objectives

By the end of the course, participants will be able to:
  • Explain the nature and theories underlying Emotional Intelligence (EI)
  • Identify their personal strengths and blind spots through self-assessments
  • Define the various EI competencies and identify areas for improvement as needed
  • Practice empathy building skills with emphasis on active listening
  • Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results

Course Outline

Emotional Intelligence (EI)

  • History: definition, theories and models
  • Intelligence: cognitive intelligence
    • Intrapersonal and interpersonal intelligence
  • Emotional Intelligence defined
  • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
  • IQ and EI predictions
  • Research findings
  • Framework of EI competencies
    • Daniel Goleman’s competency framework

Self-Awareness and Self-Management: The Cornerstones of EI

  • The impact of self-awareness
  • The impact of social awareness
  • Self-assessment and discovering your personality type
  • Scoring and interpretation of results: the four dimensions
    • Extraversion and introversion
    • Sensing and intuition
    • Thinking and feeling
    • Judgement and perception
  • Dealing with various types

The Conceptual Model

  • The competency framework
  • The four competency clusters
    • From self-awareness to relationship management

The Competencies of EI

  • Competency defined
  • The competency iceberg
  • The core of EI: self-awareness
  • Self-management competencies
  • Social awareness competencies
  • Relationship management competencies
  • Definitions and real life examples
  • Core questions, underlying behaviors, and tips for improvement

Empathy: A Critical EI Competency

  • Definition and examples
  • Empathy and active listening
  • The personal listening profile: determining your preferred approach to listening
    • Appreciative listening
    • Empathic listening
    • Comprehensive listening
    • Discerning listening
    • Evaluative listening

EI Competencies and Leadership Styles

  • The power of leaders: influencing organizational climate
  • Organizational climate: the six components
  • Correlation between EI competencies, styles, climate and results

Leadership Styles

  • The six styles
  • When best to use each style
  • Impact of styles on climate and bottom line results
AED 11,018
US$ 3,000
Register Now

Duration: 5 Days

Intakes: Every Month

Language: English

Who will Benefit:

Managers and business professionals who want to gain insight into their personalities through self-assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.

Target Competencies

  • Self-awareness
  • Self-management
  • Empathy
  • Leadership
  • Listening
  • Results orientation