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PS-3 - The Balanced Scorecard: Achieving Performance Excellence

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Aligning business activities to a company's vision and strategy is a must to ensure operational excellence. Easier said than done, since this will require specific processes to communicate objectives in a clear manner to all stakeholders, coupled with a robust system to monitor the organization's performance against strategic goals from all perspectives.

Course Methodology

The course uses a mix of interactive and hands-on techniques. Beside brief presentations by the consultant and the participants, the thrust will be on developing all the elements of the balanced scorecard to a virtual company which the trainer will introduce on day one. There will also be many group exercises throughout the five days.

Course Objectives

By the end of the course, participants will be able to:
  • Explain the benefits and importance of a strategy focused organization (SFO)
  • Develop a 'SWOT' analysis, vision and mission statements and strategic goals for their organization or department
  • Use 'SMART' objectives and key performance indicators (KPIs) to track the performance and productivity at all levels in their organizations
  • Apply the approach of best-in-class benchmarking technique to set targets for each KPI
  • Design a balanced scorecard based on the Kaplan and Norton model

Course Outline

Benefits of strategic management and planning

  • The Strategy Focused Organization (SFO)
  • Why implement the balanced scorecard?
  • The importance of the balanced scorecard
  • Strategic planning needs and benefits
  • A strategic planning model
  • Balanced scorecard steps and timeline

'SWOT' analysis, vision and mission statements

  • The purpose of a 'SWOT' analysis
  • 'SWOT' in brief
  • Linking the results of the 'SWOT' findings to future objectives and initiatives
  • Definition of a vision statement
  • Importance of a structured mission statement

Developing performance measures and control systems

  • Goals, objectives and targets
  • 'SMART' objectives
  • Developing strategies
  • Key Performance Indicators (KPIs) and Units of Measures (UOMs)
  • Aligning KPIs to company strategy
  • Obstacles to measurement
  • Developing strategies and initiatives that will assist in achieving the targets

Benchmarking as a tool to set targets

  • Objectives and basics of benchmarking
  • The who, what and why of benchmarking
  • Different methods of benchmarking
  • The benchmarking process
  • Who to benchmark against

The Balanced Scorecard (BSC) as a strategic management system

  • Strategic planning and strategy execution
  • Reasons behind failures of well formulated strategies
  • Translating the vision to everyday actions
  • Importance and history of the balanced scorecard
  • The premise behind the balanced scorecard
  • Principles of the Strategy Focused Organization (SFO)
  • Measuring business strategy from financial, customer, internal, business or process and learning and growth perspectives
  • Strategic alignment and goal setting
  • Linking the balanced scorecard KPIs to strategy
  • Strategy map: specifying relationships and making them testable
  • Soft and hard KPIs
  • Leading and lagging KPIs
  • The importance of initiatives
  • Evaluating initiatives
  • Managing initiatives
  • Cascading the balanced scorecard
  • Implementing a balanced scorecard program
  • Reporting and evaluating results
AED 14,691
US$ 4,000
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Duration: 5 Days

Intakes: Every Month

Language: English / Arabic

Who will Benefit:

All managers and supervisors involved in strategic planning and performance management. The course is also very helpful to those involved in improving performance and measuring results.

Target Competencies

  • Management and leadership
  • Strategic planning
  • Performance management
  • Influencing and communication for impact
  • Innovation
  • Analytical thinking
  • Entrepreneurship